Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
IN-PERSON ORDERS
If you have bought a topper or wig from us during an in-person consultation.So you have seen the piece and tried it on before you bought it.And then you changed your mind.Unfortunately,we do not offer refunds/exchange on pieces that have been bought in person.
For hygiene reasons ,please do not try on any wig without wearing a wig cap.For toppers,please ensure that your own hair is clean and free of products when trying on your topper.The tags must not be removed from any of the pieces when trying on.
We cannot accept worn or styled wigs or hair toppers. Do not brush or use any products while trying a wig or hair topper on.
All original tags must be completely attached, and the packaging must be intact. This means you cannot change the parting,cut,heat style or dye.The wig must be unworn, unwashed and Unstyled . The wig or topper must not have had any contact with food smells,hair spray,perfume or cigarette odours.
Lace Front Wigs :The lace must be completely uncut and unbleached.
We do not accept return/exchange for custom wig as we produce them specifically for you with your head measurement including style,colour,length,lace,fit, and /or addition.Customised made wigs which has been tailored specifically to your individual requirements.In accordance with the UK Consumer Contracts Regulations 2013,custom made wigs are exempt from cancellation rights.For hygiene and safety reasons,we cannot accept returns or exchanges of custom-made wigs once collected or worn.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@BTAHAIR.com.
Sale items (if applicable)
Only regular priced items can only be exchanged or store credit given.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at btahair2@gmail.
7 Buckthorn drive,
Bolsover Chesterfield
S44 6FY
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
7 Buckthorn drive,
Bolsover Chesterfield
S44 6FY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
—–
Please allow 14 working days for orders made during sales.
—–
Shipping Policy
—–
We ship orders within 24 hrs after purchase from our website except for custom wigs which take 7-14 working days to produce.
To return your product, you should mail your product to:
7 Buckthorn drive
Bolsover Chesterfield
S44 6FY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We aim to meet the delivery times stated however during busy periods (especially during sales) deliveries may take longer than usual. BTAHAIR cannot be held responsible for any lost or stolen parcels as a result of delivery instructions provided to the courier.